Excellent communication skills are essential if you are to provide great customer service. This course covers areas of verbal communication, written communication, body language and active listening, questioning techniques, and how to handle different types of customers. Ideal for somebody who has limited experience in customer services.
This course reviews the range of professions and optical bodies in the optical world, with an emphasis on the functions of the General Optical Council. Focus is also given to the NHS provision for optics and the General Ophthalmic Services (GOS). An essential course for anybody new to the world of optics.
This course begins by looking at the main parts of the eye, their structure, and functions. This is followed by an explanation of emmetropia and the different types of ametropia (including astigmatism and presbyopia). The components of the spectacle prescription and then explained, before the final section of the course, gives an understanding of the big four causes of visual impairment and their management (glaucoma, cataract, diabetic eye disease and Age-Related Macular Degeneration). This course is recommended for anyone who is in a patient facing role where patients may ask questions.
This course examines the customer journey, from their first point of contact, booking an appointment, NHS GOS rules, the day of their eye examination, all the way through to when the customer collects their new spectacles from the practice. This will give anybody new to optics a good understanding of all of the stages of the customer journey.
There is a wide range of frame types, materials, styles and price points in every optical practice. This course looks at key aspects of spectacle frames, such as the features, benefits, and limitations of different frame materials, how frames can be manufactured and coloured, the correct terminology for frames, understanding frames measurements, with the final section reviewing how to help customer select eyewear based on their facial features, face shape, colouring etc. A very useful course for anyone who is involved in frame selecting or adjusting frames.
Gain an understanding of the wide range of lens options available by studying this course. The first section looks at how lenses work, their form and the benefits of aspheric lenses. There is then an in-depth section on the correction of presbyopia, which covers features, benefits and limitations of bifocal, trifocal, progressive and occupational lenses. The course then considers the properties of different lens materials, with the final section being dedicated to the important lens measurements that are required to place a spectacle order. A real must of any optical assistant or dispenser.
Boost confidence with contact lenses by studying this course. The sections cover the different types of contact lenses, the materials used to manufacture contact lenses, different wearing modalities, and replacement frequencies, and finally, the proper care of contact lenses and a description of contact lens aftercare. The knowledge covered in this course can be further developed by studying the follow-on level 3 contact lens course.
A very useful course for any optical assistant carrying our screening in optical practice, or in a hospital setting. The course looks at the main screening tests carried out, such as tonometry, visual field testing, auto-refraction, fundus photography, and OCT. The principles behind the test and tips on how to obtain the best results are covered for each test. The knowledge covered in this course can be further developed by studying the follow-on level 3 contact lens course.